Privacy Policy – How 99ab Protects Your Personal Data

1 Introduction

When you create an account on 99ab, deposit funds, place a bet, play a slot, or simply browse the platform, you share certain information with us. This Privacy Policy tells you in plain terms what that information is, why we collect it, how we look after it, and how long we keep it.

99ab is committed to handling all personal data responsibly. We do not sell your data to third parties for marketing purposes. We do not share your information with organisations that have no legitimate reason to access it. We only collect what we genuinely need to run the platform safely and provide you with a good experience.

This policy applies to the 99ab website and all products available through it — Sports Betting, Casino, Live Casino, Slots, Slot Games, and Bingo. By registering an account and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions after reading, please reach out to our support team before using the platform.

2 What Information We Collect

We collect personal information in three main ways: directly from you when you register or use the platform, automatically as you interact with the site, and occasionally from third-party services we use to operate the platform securely.

Information You Provide Directly

• Account registration: Your full name, date of birth, username, password, email address, and mobile number.
• Identity verification: Copies of government-issued ID, proof of address, or other documents we may request to verify your identity or age.
• Payment information: Details of the payment method used for deposits and withdrawals — for example, your JazzCash or Easypaisa mobile number, bank account details for Raast or bank transfer, or card details for debit/credit card payments. Full card numbers are processed through our payment providers and are not stored on 99ab servers.
• Support communications: Records of conversations you have with our support team, including messages, emails, and any attachments you send.
• Responsible gaming preferences: Deposit limits, time-out settings, and self-exclusion requests you make within the platform.

Information Collected Automatically

• Device and browser information: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, and navigation patterns within the platform.
• Transaction logs: Records of all deposits, withdrawals, bonus claims, and gaming activity associated with your account.
• Cookies and similar technologies: As described in Section 6 of this policy.

3 How We Use Your Information

The table below summarises the main purposes for which we use your personal data and why each purpose is necessary:

We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. If our responsible gaming systems flag an account for review, a member of the team will assess the situation before any action is taken.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your registration details, verifying your identity, and handling deposits and withdrawals are all necessary to fulfil our contractual obligations to you as a platform user.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and improving platform performance are all activities we carry out based on our legitimate interest in running a safe and reliable service.
• Legal obligation: In some cases we are required to collect and retain certain information — such as identity verification records and transaction logs — to comply with applicable legal and financial requirements.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your consent. You can withdraw consent at any time by updating your account preferences or contacting support.

5 Sharing Your Information

99ab does not sell, rent, or trade your personal information. We only share your data with third parties in the following limited circumstances:

• Payment processors: When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or card, your payment details are shared with the relevant payment provider to complete the transaction. These providers process data under their own privacy policies and security standards.
• Game suppliers: Third-party game providers who power the Casino, Slots, Slot Games, and Bingo products may receive limited session and gameplay data necessary to run their games on the platform.
• Identity verification services: When you submit verification documents, they may be processed by a third-party verification service that specialises in document authentication. These services act under strict data processing agreements with 99ab.
• Fraud and security services: We use specialised third-party tools to help detect bot activity, fraudulent accounts, and suspicious transaction patterns. These tools may process IP addresses and device fingerprint data.
• Legal and regulatory authorities: We may be required to disclose certain information to relevant authorities in response to a lawful request, court order, or other legal obligation. We will always verify the legitimacy of such requests before disclosure.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of the business, your data may be transferred as part of that transaction. You would be notified before any such transfer takes place.

All third parties with whom we share personal data are required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not permit third parties to use your data for their own marketing without your separate consent.

6 Cookies & Tracking Technologies

99ab uses cookies and similar technologies to make the platform work properly, to understand how players use the site, and to remember your preferences between sessions. A cookie is a small text file stored on your device by your browser.

Types of Cookies We Use

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, maintain your game state, and ensure the site loads correctly. You cannot disable these without affecting your ability to use the platform.
• Performance and analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This information is used in aggregate to improve the platform experience.
• Functional cookies: These remember your preferences such as language settings, preferred games, and display options so you do not have to set them again on every visit.
• Security cookies: These help us detect and prevent fraudulent logins and suspicious account activity by recognising your device between sessions.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though disabling essential cookies will prevent you from logging in and using the platform. For detailed guidance on managing cookies, refer to your browser's help documentation.

7 Data Security

Keeping your personal data secure is a top priority at 99ab. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• Encryption: All data transmitted between your device and 99ab servers is encrypted using industry-standard TLS (Transport Layer Security). This applies to your login credentials, payment details, and all personal information you submit.
• Password storage: Your account password is never stored in plain text. It is hashed using a strong cryptographic algorithm before being stored, meaning even 99ab staff cannot see your actual password.
• Access controls: Access to personal data within 99ab is restricted on a need-to-know basis. Staff members can only access the data relevant to their specific role and responsibilities.
• Fraud monitoring: Our systems continuously monitor for unusual account activity, suspicious login attempts, and abnormal transaction patterns. Alerts are reviewed by our security team in real time.
• Regular security reviews: We conduct regular internal reviews of our data handling practices and security infrastructure to identify and address potential vulnerabilities.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security against all threats. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect unauthorised access.

8 Data Retention

We keep your personal data for as long as your account is active and for a period after account closure as required by applicable legal and financial record-keeping obligations. The general principles that guide our data retention are:

• Active accounts: All data associated with your account is retained for as long as your account remains open, as it is necessary for the provision of services.
• Closed accounts: Following account closure, we retain transaction records, identity verification documents, and account history for the period required under applicable financial regulations. This is typically a minimum of five years.
• Support records: Communications with our support team are retained for a period sufficient to resolve any ongoing disputes and to improve our support quality, typically up to two years after the conversation.
• Marketing data: If you have opted out of marketing communications, we retain a record of your opt-out to ensure we do not contact you again. We do not use this record for any other purpose.
• Anonymised data: After the retention period, personal data may be anonymised and retained in aggregated form for internal analytics and platform improvement. Anonymised data cannot be linked back to any individual.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised. You can request deletion of your personal data at any time (see Section 9), though we may need to retain certain records to meet our legal obligations even after such a request.

9 Your Rights Over Your Data

You have a number of rights regarding the personal data 99ab holds about you. These rights are set out below. To exercise any of them, please contact our support team with your request and we will respond within a reasonable timeframe.

10 Minors and Under-18 Users

99ab is strictly an adult platform intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on 99ab, please contact our support team immediately so we can investigate and take appropriate action.

Where we discover that an account has been created by someone under 18, we will close the account, delete the associated personal data where legally permissible, and return any real money deposits to the original payment source. Bonus funds and any associated winnings from an underage account will be forfeited.

11 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we offer, or updates to applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

Where changes are material — meaning they significantly affect how we use your personal data or your rights — we will notify registered users by email or through a notice within the platform before the changes come into effect. We recommend reviewing this page periodically so you are always aware of the current policy.

Continued use of the 99ab platform after an updated Privacy Policy has come into effect constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

12 Contact Us About Your Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 99ab handles your personal information, please get in touch with our support team. We aim to respond to all privacy-related enquiries promptly and thoroughly.

You can reach us through the support chat within your 99ab account, or by emailing us at the address listed in the footer of this page. When contacting us about a data rights request, please include your registered username and a clear description of what you are requesting so we can handle your query as efficiently as possible.

We take all privacy concerns seriously. If you raise a concern and are not satisfied with our response, you have the right to escalate the matter through the appropriate legal channels available in your jurisdiction.